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Fraud is when someone deceives or tricks someone else for financial or personal gain. This can happen in person, online, through postal scams or over the telephone and often the victim of the fraud doesn't realise it has happened straight away. Fraudulent acts are also commonly known as cons, swindles, scams, extortion, cheats and hoaxes.

Banking fraud

This is when fraudsters contact you and pretend to be from your bank. They may ask you to transfer money to another account temporarily or they may ask you for passwords or bank account details. There are a number of things you can do to reduce the risk of being a victim of banking fraud:

  • Don’t keep your bank card and pin number together
  • Don’t give your pin number to anyone and try not to write it down
  • Report lost or stolen cards as soon as possible. Some banks allow you to freeze your cards through online banking
  • Your bank will never contact you and ask you for passwords, account details or ask you to transfer money
  • Check your statements when you receive them and if you notice any unusual activity on your account, contact your bank as soon as possible and alert them to it
  • If you receive an email or text from your bank, check it to make sure it is genuine and don't click on any links
  • If your bank contact you in any way and you are unsure it is them, tell them you will contact them instead using a method you trust


Doorstep fraud

Telephone fraud

Postal scams

If you have been a victim of fraud


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